Privacy Policy

EZ2Book ("we," "us," or "our") operates the EZ2Book software platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with a particular consumer or household. We collect information from two distinct groups: our direct clients (the "Client" or "Rental Company") and their customers (the "End-Users").

Information from Our Clients (Rental Companies)

• Account Information: When you register for an EZ2Book account, we collect your name, business name, email address, phone number, physical address, and password.
• Financial Information: To process your subscription fees and platform fees, we collect payment information. You also provide information required to connect your Stripe account via Stripe Connect, which may include business details, tax identification numbers, and bank account information. This information is securely transmitted to our payment processor, Stripe, and we do not store full credit card numbers or bank account details on our servers.
• Fleet and Booking Data: We store all information you upload regarding your rental fleet, booking details, pricing, and customer information related to your business operations.

Information from End-Users (Your Customers)

As a data processor for our Clients, we collect information from End-Users on their behalf when they make a booking through the Service.

• Booking Information: We collect the End-User's name, email address, phone number, and the details of their rental reservation.
• Payment Information: When an End-User pays for a rental, their payment information is collected and processed directly by the Client's connected Stripe account. EZ2Book does not store the End-User's full credit card details. We act solely as a technology conduit between the End-User and the Client's Stripe account.

Automatically Collected Information

• Usage and Log Data: We automatically collect information about your interactions with our Service, including your IP address, browser type, operating system, pages viewed, and the dates/times of your visits.
• Cookies and Similar Technologies: We use cookies to operate and administer our Service, gather usage data, and improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the information we collect for various purposes:

• To provide, operate, and maintain our Service.
• To process transactions, including Client subscription payments and platform fees.
• To manage your account and provide you with customer support.
• To improve, personalize, and expand our Service.
• To send you administrative information, such as updates to our terms, conditions, and policies.
• For marketing and promotional purposes, with your consent where required by law.
• To monitor and analyze usage to prevent fraud and secure our Service.
• For compliance with legal obligations and to enforce our legal rights.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following situations:

• With Service Providers: We may share information with third-party vendors and service providers that perform services for us, such as payment processing (Stripe), cloud hosting (e.g., AWS, Google Cloud), and email delivery.
• With Our Clients: Information collected from End-Users is shared with the specific Rental Company from whom they are booking a rental. We are not responsible for how our Clients use their customers' data.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.

4. Third-Party Services and Stripe Connect

Our Service integrates with Stripe Connect to allow our Clients to process payments from their End-Users. When a Client connects their Stripe account, they are subject to the Stripe Connected Account Agreement, which includes the Stripe Privacy Policy. EZ2Book is not responsible for the privacy or security practices of Stripe. Any transaction or dispute between a Client and an End-User is governed by the Client's policies and their agreement with Stripe. We expressly disclaim all liability for the processing of payments or any issues arising from the use of Stripe's services.

5. Data Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Data Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. Clients may update their account information directly through the Service. For other requests, please contact us. We will respond to your request in accordance with applicable law.

7. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us through the form on our Contact page.